International service quality (the validity of a mystery shopper) Essay

International service quality (the validity of a mystery shopper) - Essay Example The benefits and drawback, strategic issues in hospitality organizations and recommendations which are later followed by possible improvements suggested with the help of the quality control tool. As the competitiveness kept on rising in the market economy the companies had to come-up with strategies that would always take it to higher position and retain it. The welfare of a company is based on the products it offers, the quality of the products and the main concentration rests upon customer satisfaction. As customers are treated to be the major factor for a company's expansion, there was a necessity to gather feedback and conduct surveys on its own services. The procedure of gathering information in feedback sheets and then appointing few analysts was a lengthier process and was also vulnerable to inappropriate results. This very issue was addressed by appointing a Mystery Shopper. A Mystery Shopper basically makes a purchase at one of the company outlet as a customer (Cybershoppers.co.uk, nd). The services that he was provided with are considered as a feedback to the quality of service at the company's outlet. These results play a vital role in evaluating the company's fun ctioning and helps in stimulating a progress. One of the golden strategies followed by the emperors ca... The services that he was provided with are considered as a feedback to the quality of service at the company's outlet. These results play a vital role in evaluating the company's functioning and helps in stimulating a progress. Validity of a Mystery Shopper One of the golden strategies followed by the emperors can be implemented to obtain the right feedback i.e. by disguising oneself and then checking out the functioning yourself. But these days it is almost impossible to perform this act on our own because of time constraints, so the best way is to appoint a person who can work for the client. But appointing an employee who does, the inspection periodically would always leave an opportunity for the particular outlet of the company to set things right overnight. In the instant generation an approximate of six hours is sufficient to change the complete look of the outlet with the help of instant tools. To avoid such situations and tampering of the reports by some corrupt employees a Mystery Shopper would be the best solution. An approximate of $1 billion is invested in the Mystery Shopping strategy per annum through out the world (Maret, 2005). There is another issue wherein the customers do not wish to spend time on the feedback forms or would try and avoid any sort of personal contacts to invest their time in some other activity than to speak up for the problem and elaborate on it. The easiest way out for a customer would be to pretend that the services are good and avoid further contacts (Mystery-shoppers.co.uk, nd). It basically concentrates the quality of customer services which is the best strategy to gain a grip over the competitors in the market economy though the quality and cost of the product are almost equivalent. Mystery

Is try and relate the problem of Internet privacy with the problem of Essay

Is try and relate the problem of Internet privacy with the problem of intellectual property - Essay Example Due to this violation of laws and rules governing intellectual property can easily be violated seeing that there are no measures to log information on the people flouting the laws. This is as seen in free file sharing websites where one may download and even upload copyrighted works from and to the internet respectively. Therefore, such websites do not appear to have any form of the privacy policy this are usually open to abuse by users and the general public, where intellectual property is plagiarized and used for personal and commercial gain at the expense of the original owner. This is due to lack of logging of user details or information in order to keep track of such users who violate intellectual property regulations blatantly, and with sheer disregard of ethical issues. Information from privacy policies is meant to ensure that the user of the internet has an idea of what he or she is doing and what information of a personal nature can or will be logged. For this reason piratin g or plagiarizing information from the internet is an easy as a website can easily be sued for violating a privacy policy that an internet user has agreed to; meaning that intellectual property is stolen under the guise of privacy policies over the internet. In addition, the privacy policies found on the internet only dictate the terms of usage of the website that one visits or the expected behaviour of the said websites. This means that the privacy policy has little to do with the intellectual property therein the said sites, or even its terms of usage. Instead, the terms of usage concerning intellectual properties are found in the copyright statement, which talks of how to legally intellectual property (Kinsella, 2011). Privacy policies are created to safeguard internet users from having their details collected and used for personal or commercial purposes by unscrupulous people. With this in mind, copyright laws are meant to take care of the needs of intellectual property where th ey define how certain aspects of intellectual property can or may be used. These two policies work together for the good of all parties involved in the usage of objects in question. However, with the rapid development in technology and new ways of violating policies governing intellectual property all thanks to discovery of new loopholes not covered in the conventional regulations (Castillo, 2011). This means that the two are facing similar challenges in application of updates to help prevent violations of privacy and copyright issues. This is as seen with the upcoming ways of stealing intellectual works over the internet, which was not originally covered in older books as compared to those that exist currently. On the internet privacy policy part there are similar changes in which new ways of collecting user information is discovered almost every day leading to new challenges in regulating the use of user information. The only positive side to the collection of information is on th en customization of content over the internet. All this is while intellectual property has no upside to infringement except possibly for its exposure to larger numbers of people if the content was used on a legal basis. This translates directly to that internet privacy policy and problems related to intellectual property face similar problems when it comes to the application of technology. There

Critical appraisal-EBP Essay Example | Topics and Well Written Essays - 250 words

Critical appraisal-EBP - Essay Example However, the article provides a description of the research method, which is a mixed method approach (Qualitative and quantitative methods), indicating a limited sense of its appropriateness in relation to validity of data. Taking into consideration the validity of the information provided in the article, the author describes a variety of data collection methods that were applied, incorporating both qualitative and quantitative methods i.e. structured interviews and the assessment of disease information from recorded materials. Additionally, the article provides a comprehensive data regarding how the data was analyzed leading to the results discussed. This provides a proof to the readers regarding the validity of the results and the data collected. The data analysis included descriptive approaches, which is a qualitative method and a combination of regression modeling to facilitate testing and estimation. A total of 94 participants were involved in the analysis: This analysis is sufficient taking into consideration that it combined both qualitative and quantitative approaches; in addition, a large sample of the respondents was used in the analysis, information limitations that might have occurred due to selection a smaller sample for analysis were avoided. The purpose of this research is to assess psychosocial HQOL after treatment, using reported outcomes from patients. It is important to acknowledge that the information gained from the research may be used to undertake measures geared towards improving adolescents’ psychosocial HQOL service provision i.e. the research found out that approximately 18% of the recovered adolescents may be exposed to risks of impaired HQOL and provided a recommendation how the studies that should be conducted to reduce this risk. The overall results of the study indicated that patients rated their psychosocial HQOL as good; however this is generalized information, it does not provide specifics in relation to the

Fulfillment of the prophecies and Promises of a new Temple in Ezekiel Research Paper

Fulfillment of the prophecies and Promises of a new Temple in Ezekiel 40-48 - Research Paper Example To understand whether the prophecies are fulfilled, one has to relate these prophecies to the language in which the text is rendered, the relationship between the New Temple and the Restoration of Israel, the literal animal sacrifices in the Kingdom Age, the promise of a New Temple and the Coming of Christ, and the development and portrayal of the idea of the New Temple in the New Testament. Scholars view the fulfillment of the prophecies and promises from different angles. While many are of the opinion that these prophecies are merely symbolic, others believe that these prophecies have a literal context, and these will be fulfilled in the future. While the former group considers the prophecies as a symbolic representation of idealistic views, the latter argues that Ezekiel meant the temple to be literally constructed and consecrated for worship. The debates notwithstanding, the fact remains that Ezekiel’s proposition of the temple is founded on literal premises, rather than f igurative allusions, by way of its reliance on earthly language, understanding of historical events, rituals to be performed in the temple, the expected Second Coming of Christ and the development and portrayal of the ideas of the New Temple in the New Testament. ... Besides, he refers to priests donning linen robes and performing rituals in the New Temple. Scholars such as Feinberg, Gray, Kelly, Pentacost and Scofield maintain that all these allusions tend to validate that Ezekiel meant the temple to be literal rather than symbolic or figurative. Ezekiel 40-48 is based on the hermeneutical assumptions and manifests the same exegetical techniques. Most of the terms used are Christian and the â€Å"allusions to Ezekiel in the book of revelation are based on the Hebrew text†1 On another level, the contents of the book promote ritual codes of behavior that protect the community from the threat of impurity and set the whole ritual system inside the impregnable fortress of the new community. It is not only in the content that the prophet’s background becomes evident but also in his constant and striking use of cultic language. Many scholars believe that Ezekiel’s text â€Å"uses for preference the priestly/cultic language of defi lement†2 Even when the sins illustrated in the work are not in themselves ritual, Ezekiel frequently applies cultic language to explain them. Ezekiel’s inventive reaction to the crisis was to refresh the old institution of the temple by expanding its symbolic language further than the strictly priestly sphere and taking it into a level where the literal meaning would become evident through his allusions about the ordinary materials such as common wood or stones (Ezekiel 40:16, 22, 26, 34, 37, 42, 41:16-22, 25-26). This is in utter contrast with John’s version, which speaks of a heavenly city made of â€Å"gold, pearls and rare gemstones† (Revelation 21: 16- 21). Thus, by the deployment

The Nazi Doctors Essay Example | Topics and Well Written Essays - 750 words

The Nazi Doctors - Essay Example In fact, they had a task of eliminating people that were considered unfit for work, while others were sacrificed for others to live. Therefore, this period entails complications regarding rules that were altered frequently in accordance with camp commandants. Nevertheless, the paper will focus on analysing this issue based on the idea whether the famous philosophers, Aristotle, Kant, and Mill would agree with the practices in which Nazi doctors were involved. Aristotle, Kant, and Mill do not agree with practices conducted by the Nazi doctors through the agreement of their medical professional. In this case, they were chosen to take role of concentrating camp doctor and saving lives of numerous people while making decision regarding condemning others to death. On the other hand, both Aristotle and Mill would support the argument that the Nazi were not in a position to decline the offer of position offered by the Nazi regime. In fact, the doctors were bound to admit these offers as a w ay of saving their own lives. Others agreed with the notion that they would increase the possibility of benefiting numerous people. As a utilitarian, Mill has a conviction that actions are considered right based on their aspect of promoting happiness while wrong leads to grief or unhappiness ((Mill, 2010). Therefore, causing death for innocent people created a difficulty, thus failing to comply with the Greatest Happiness Principle. Moreover, Aristotle sought to offer a better notion to support this idea, whereby indicating that wise people are able to bare kinds of fortune in a seemly way thereby acting in an aristocrats way in various situations (Amemiya, 2007). However, Kant disagrees with the idea of doctors agreeing to the mandates given to them by the Nazi regime. This is due to his maxims conviction, which is universalized without inconsistency (Cahn, 2012), whereby if it prevailed; the doctors would not have had a chance to make their Faustian bargain. Moreover, Kant (1964) argued that a man’s dignity is lost by lying; thus, decisions, which concern determining, people who will live or die does not require to be accommodated in the law or universalized maxims. In this case, the three philosophers were advocating for a world that facilitated coexistence whereby every human being lives without being subjected to death that would be caused by another human being. Difficult choices regarding establishment of a substantial number of choices was made by Aristotle and Mill, whereby they stood for consequentialism. In this case, there was not chance for Kant to establish a philosophical justification of the murder for some people for the sake of saving others. In fact, he advocates for deontological ethics that focuses on people’s intentions (Honderich, 2005). Therefore, Kant’s convictions do not support the killings perpetrated by Nazi doctors despite the idea of saving other people’s lives. Furthermore, this is an attitude, which can be supported through a verse in the Bible at Matthew 7:12, â€Å"Therefore all things whatsoever ye would that men should do to you, do you even so to them.† Concerning the choice of whether I would support the actions of Nazi doctors or the offer that was presented to them by the Nazi regime is a problem that required deep thinking. However, the analysis on the three philoso

Paternal relationship Essay Example for Free

Paternal relationship Essay Out of all the new relationships that he starts, his paternal relationship with Eppie, after he takes her in, is by far the strongest and has the largest impact on his personality and attitude to life and God. It is not surprising that Silas defends his right to provide for Eppie when Godfrey claims that is would be better for her if him and Nancy took care of her. This question of who she belongs to is very important in the novel as it determines the future of not only Eppie but Godfrey and Nancy, and Silas (who all claim her), and indirectly affects others such as Squire Cass who might, for example, suspect Godfreys old secret marriage through his taking in Eppie. In chapter 19 of the book this issue comes to a conclusion when Godfrey and Silas debate on who has the right to look after Eppie and who would make her life happier. On reading this Elliot makes it clear that belonging to a family consists of far more than of being the same flesh and blood; it is being part of the same habits, lifestyle, religious practice and social class as well as having love for and from them and history with them. Eppies decision also plays a large part in this as what one does belong to is largely decided by what one wants to belong to and fortunately for Silas, she takes Elliots viewpoint on the situation. The debate between Godfrey and Silas is easily won by the latter as Silas argues that the attachment created by the bonds made through years of nurture and familiarity give a much stronger claim on Eppie than sharing the same blood and certain features. Elliot is also against Godfreys argument saying that the situation is his fault and speaks against him in the narrative voice:This frustration of a purpose towards which he had set out under the exalted consciousness that he was about to compensate in some degree for the greatest demerit of his life, made him feel the air of the room stifling. (page 150). In this chapter, at least, it is clear that the theme of belonging to a family is dominant and essential to the storyline not only because it is covered so broadly but also because the strength of Eppies belonging to Silas stops what would have been a radical change in the course of events. By attempting to take responsibility of Eppie, Godfrey is risking losing his place in the Cass family through exposing himself as the biological father and getting disowned as a result. There can be parallels drawn between him wanting to belong as family to Squire Cass and wanting to belong as family to Eppie but a major difference: with Eppie, Godfrey genuinely wishes to be part of her life and care for her but, with Squire Cass, he simply is anxious to stay part of the inheritance. This goes to show that although in many instances belonging can constitute deep bonds, moods and lifestyles, sometimes it can simply mean a little extra cash or other material things which can and often does affect weak characters in the book. The most simplistic and, by the friendless and Eppieless Silas in particular, overrated form of belonging is of material possessions. To the contrary of the majority of other types of belonging in the book, it is obvious, mostly by outcomes of material obsessions, that this type of belonging does not matter. This is almost undeniable as in every case where someone gains riches or maintains them it does not directly ameliorate any aspect of their situation and in many scenarios it even makes things worse for them. For example, Silass obsession with collecting gold turns out to be ultimately meaningless as he has no necessity or inclination to spend it and it gives him no true sense of fulfilment or happiness. Another proof of this is Eppies indifference to Godfreys property and fortune in terms of who she 3 chooses to look after her. In all the examples I have covered, with the significant exception of the belonging of material possessions, it seems that belonging has a great bearing on the outcome of many situations, which is often made clear through changes of belonging and their effects such as Silass depression and rejection of religion after he is refused the right to belong to Lantern Yard any longer. One can also make hypothetical situations based on the book where things dont belong to what they should do and in most cases the outcomes will be drastically changed. For example, had Eppie chosen to live with Godfrey and Nancy, Godfrey would be punished for his secret marriage to Molly, Silas would have been devastated and Eppies character and habits would change. Because almost every aspect of belonging affects the novel and in some cases in great magnitude, I come to a sure conclusion that the theme in general is of very high importance although not quite absolutely essential.

Socio Political Factors Affecting The Students Education Essay

Socio Political Factors Affecting The Students Education Essay Education sector in India is a growing field that plays a pivotal role in improving the living status. The economic status or the rise of a country depends on the improved education system. According to statistical survey, India after Independence gave more importance to primary education and expanded literacy rate to two thirds of its population. There are several efforts made by the government to improve the literacy rate in India. Despite the educations sector growth, 25% of its population are still illiterate and the number of enrolment of students to higher education is still in decline. Data mining deals with the process in which we identify and extract all the hidden information from data bases. Educational data mining plays a very important role in identifying, analyzing and visualizing the data to predict students performance, their academic achievements, providing feedback for supporting instructors and so on. There are so many factors that affect students enrolment to post secondary education. So, the main aim of this research is to identify those factors using data mining techniques which will help the educational institutions, academic heads and also the policy makers of the government schools to take necessary action. 3. INTRODUCTION A.DATA MINING: Data mining [6] [7] is the emerging field of applying statistical and artificial intelligence techniques to the problem of finding novel, useful, and non-trivial patterns from large databases. Data Mining is often defined as finding hidden information in a database[8]. Data mining provides many tasks that could help to study the students performance[9]. Different data mining techniques are used in various fields of life such as medicine, statistical analysis, engineering, education, banking, marketing, sale, etc (MacLennan. 2005). B.EDUCATIONAL DATA MINING (EDM) Educational Data Mining is an emerging discipline, concerned with developing methods for exploring the unique types of data that come from educational settings, and using those methods to better understand students, and the settings which they learn in.[1]. Day by day the growth of the data is very rapid and that data need to transformed and converted into an useful information [2]. Educational data mining (EDM) tends to focus on new tools and techniques for discovering patterns in the data. It also gains popularity in the new research areas in higher education. Recent research findings in educational data mining helps the students, institutions and government for improving the quality of education. Inspite of the rapid growth in the education sector , 25% of its population is still illiterate , 15% of the students reach high school, and only 7% graduate[3]. Statistics says according to the year 2011,out of 74% of the literacy rate, only 47% have attained the diploma and post diploma courses[4].Post secondary education plays a vital role in countrys development. But the statistical data proves still major population in India are school dropouts. There are so many factors which affect the students enrolment to post secondary education such as family background, school infrastructure and facilities and their psychological behaviours and so on. The main aim of this paper is to identify the reasons for poor enrolment to post secondary education and the result will help the students, management and policy makers to give a better solution. Data mining techniques particularly classification helps to analyze the input data and to develop a model describing important data classes or to predict future data trends. 4. LITERATURE SURVEY In[11], the author uses the data mining processes, particularly classification to help in enhancing the quality of the higher educational system by evaluating student data to study the main attributes that may affect the students performance in courses. Ayesha et.al [12] used clustering techniques in data mining to analyze students learning behaviour which helped the teachers to identify the drop out ratio to a significant level and improve the performance of the students. Liu Kan [13] designed a course management system on the basis of data mining methods such as classification, association rules and clustering. In [14], the author used different classification algorithms to get useful information to decision-making out of customers transaction behaviours. In [15], the author applies four different classification methods for classifying students based on their final grade obtained in their courses. Dr. Surabh paul[16], in his research used classification to evaluate previous years s tudent dropout data using Bayesian classification method. 5. STATEMENT OF THE PROBLEM This minor research aims to study the socio-political factors affecting the students enrolment to post secondary education using data mining techniques. These attributes consist of 1)personal information such as age, gender, occupation of the parents, family income, highest educational qualification of the parents, stay, family size.2)institution related information such as type of learning, usage of teaching aids, exposure to ICT, faculty qualification etc 3)psychological information such as social status, illness, disability etc are considered. These attributes were used to predict the students enrolment to post secondary education. 6. CONCEPTUAL AND THEORETICAL FRAMEWORK To build the classification, CRISP methodology is adopted. The proposed methodology is to build the classification model that tests the factors which affect the students enrolment to post secondary education. DATA MINING PROCESS Knowing the reasons for not continuing their post secondary education can help the teachers and administrators to take necessary actions so that enrolment rate can be improved. Predicting the reason for students not enrolling to post secondary education needs a lot of parameters to be considered. Prediction models that include all personal, social, psychological and other environmental variables are necessitated for the effective prediction and decisions to be made. A.BUSINESS UNDERSTANDING Business understanding focuses on the understanding of the project objective and requirements from business perspective then converting it into a data mining problem definition and a plan is designed to accomplish those objectives. B.DATA UNDERSTANDING Data set is to get familiar with the data and to identify the problem to discover useful information out of it. Data understanding also helps to examine the quality of data in addressing the questions Is the data complete? or any missing values?. The data set used in this study was obtained from the Gottigere Government High School, Karnataka. Initially size of the data is 110. C.DATA PREPARATION Data Preparation takes usually 90% of the time to collect, assess, clean and select the data required to construct, integrate and format the data. Identify data sources based on the data available to solve an identified business problem or objective. From the selected data sources, the actual data to be used must be determined [20]. D.BUILDING THE CLASSIFICATION MODEL The collected attributes may have some irrelevant attributes that may degrade the performance of the classification model; a feature selection approach is used to select the most appropriate set of features. Classification techniques are supervised learning techniques that classify data item into predefined class label [19]. This technique in data mining is very useful from a data set to build the classification model that is used to predict future data trends. With classification, the generated model will be able to predict a class for given data depending on previously learned information from historical data. To explore knowledge discovery decision tree to produce a model with rules in human readable way. The tree has the advantages of easy interpretation and understanding for decision makers to compare with their domain knowledge for validation and justify their decision [19]. Some of decision tree classifiers are C4.5/C5.0/J4.8,ID3 and others. Generating the Classification rule by applying ID3 algorithm The classifier identified to implement this model is ID3 algorithm. The decision tree building algorithm ID3 determines the classification of objects by testing the values of the their attributes. It builds the tree in a top down fashion, starting from a set of objects and a specification of properties. At each node of the tree, a property is tested and the results are used to partition the object set. This process is recursively done till the set in a given sub tree is homogeneous with respect to the classification criteria in other words it contains objects belonging to the same category. This process then becomes a leaf node. At each node, the property to test is chosen based on information theoretic criteria that seek to maximize information gain and minimize entropy. In simpler terms, that property is tested which divides the candidate set in the most homogeneous subsets[17]. For this purpose the WEKA toolkit is used and the attributes are ranked and then the ranked attributes are eliminated by the feature selection approach. E. EVALUATION: Evaluation is to check whether we correctly built the model and determines how to proceed and whether to finish the project and move on to deployment phase. Evaluating the results assess the degree to which the model meets the business objectives and also unveils additional challenges, information or hints for future directions. Choosing the proper data mining method is a critical and difficult task in KDD process. To implement this model WEKA Toolkit is used which has a collection of machine learning algorithms for solving data mining problems implemented in Java. Weka has tools for data processing, classification, regression and association, clustering and visualization. It is an open source toolkit for machine learning. F.DEPLOYMENT: Deployment phase is to determine how the evaluated results need to be utilized. The knowledge gained has to be organized and presented in the way it is applicable to the end user. This phase may be a final and comprehensive presentation of the data mining results. This CRISP provides a uniform framework for experimenting, analyzing, evaluating and predicting the result 7. SPECIFIC OBJECTIVES: There are few objectives stated below: 1. This project is a preliminary attempt to help supporting the decision makers of the institution to improve their teaching methodology, and teaching aids and all other infrastructure facilities that they lack. 2. The result evaluated out of this project will motivate the parents of BPL (Below poverty line) towards the values of post secondary education. 3. This project will help the policy makers of our Indian government to help the children studying in government schools in a much better way towards their post secondary education. 4. The model proposed as an academician can be useful to build a software model to provide a solution by formulating the result.